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• Around a decade of leadership experience in the industry, including specialized ServiceNow Delivery expertise.

• Profound functional and technical mastery of the ServiceNow Platform, with expertise in IT Service Management (ITSM). Additionally, I possess extensive experience in various ServiceNow applications, such as HR Service Delivery (HRSD), IT Asset Management (ITAM), Strategic Portfolio Management (SPM), Configuration Management Database (CMDB), Integrations, Custom Applications, and more.

• Adept at reviewing, interpreting, and aligning complex business requirements with the capabilities of the ServiceNow platform to ensure seamless alignment between customer expectations and technological solutions.

• Instrumental in shaping the strategic technology direction by contributing valuable insights for the development of enterprise architecture, thereby optimizing technology investments for enhanced ROI.

• Strong decision-making skills and proficiency in assessing alternatives to identify the most effective solutions to complex technical challenges.

• Extensive experience in steering and managing large-scale enterprise projects, overseeing them from initiation and planning through execution, delivery, and closure while ensuring rigorous financial oversight.

• Proven track record in architecting and designing projects from inception and scaling them up to the enterprise level by harnessing the latest features and capabilities offered by ServiceNow.

• Demonstrated expertise in implementing technology solutions, with a commitment to delivering within agreed-upon timeframes, accompanied by effective reporting mechanisms.

• Exemplary skills in leading cross-functional teams and project management, offering both strategic and technical guidance to guarantee the successful delivery of projects within stipulated timelines and without compromising on quality.

• Comprehensive experience managing across all phases of the software development lifecycle, including kickoff, requirement gathering, development, testing, deployment, and maintenance. 

• Adhering to methodologies like Agile (Scrum, DevOps, SAFe), I also bring significant experience in managing Business as Usual (BAU) projects with regular sprint cycles as well as leading large operation’s teams handling tickets like Incident/Problem/Change/Service Requests, etc.

• Implementation of systems and processes to uphold rigorous research and analysis standards, ensuring the delivery of high-quality outcomes.

• Distinguished communication and presentation skills, coupled with a proven record of delivering projects effectively and efficiently.

 

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